Format & Technical assistant

Tom&Co is a retail chain specialized in pet care, driven by a passion for animal well‑being and committed to offering our customers a unique in‑store experience. Present in several countries, we place great importance on supporting the professional development of our employees and providing a dynamic and stimulating work environment. Joining Tom&Co means becoming part of an enthusiastic team that shares strong values and a common goal: offering the very best for our four‑legged companions and for those who care for them.

YOUR MISSION

Ensure the administrative and operational follow‑up of facility management for our company‑owned stores (Belgium, Luxembourg and France), as well as support for new projects, remodelings, closures and integrations.
The role also includes supplier management, handling store requests and providing administrative support for technical projects.

YOUR RESPONSIBILITIES

1. Facility Management & Administration

• Daily management of operational requests from stores (BE/LU/FR)

• Full administrative follow‑up of integrated stores

• Management and processing of the Format & Technical mailbox

• Follow‑up of technical services, supplier interventions, planning and reporting

• Monitoring of existing contracts & SLA control

• Search for new suppliers, request for quotations & contract negotiation

• Management of the ordering & delivery process
  → creation of POs, receipt of purchase orders, logistics follow‑up

  
  

2. Store Projects (openings – remodelings – closures – integrations)

• Support for store openings and remodelings

• Ordering of equipment for new projects

• Administrative follow‑up of construction sites

• Administrative support for store closures or integrations

• Internal coordination with IT, Format, Technical & Accounting

3. Tools & Systems

• SAP: creation and follow‑up of POs, receipt of purchase orders, delivery tracking

• Supplier management & creation of vendor files + EDI explanation

• Monitoring of overhead & format costs

4. Cross‑Functional Support

• Daily collaboration with the Format & Technical Manager

• Occasional support to the accounting department

• Participation in the organization of internal events / trade fairs (EOY, Salon France…)

• Updating internal documents, reporting follow‑up & archiving

YOUR PROFILE

• Organized, structured and solution‑oriented

• Ability to manage day‑to‑day tasks while prioritizing urgent matters

• Excellent communication skills

• Bilingual FR/NL (English is a plus)

• Comfortable with IT tools (SAP, Excel, Outlook…)

• Strong service mindset & operational support orientation

JOIN THE TOM&CO ADVENTURE

At Tom&Co, we believe in the power of teamwork, innovation and passion for customer service. We offer a rewarding work environment where each day brings new challenges and opportunities for growth. Working with us also means joining a fast‑growing company that values initiative and encourages employees to take responsibility.
If you are passionate about project management and want to grow within a dynamic and expanding company, then this position is made for you! Apply now and contribute to our mission: offering the best possible experience to our customers and their pets!