Loyalty Specialist

As a Loyalty Specialist you will contribute to the implementation and improvement of the Customer Strategy and will be responsible for executing the customer loyalty strategy and priorities of the company.

You will help the organization continually drive higher customer satisfaction, NPS, customer retention, etc.

You will continually evaluate loyalty program performance, and identify and propose opportunities that drive the program, customer engagement (e.g.: new member acquisition, activation, increase in store frequency, etc.) and leverage data and insights to evolve customer retention campaigns, communications, and programs.

You will report to the Director Customer Engagement & Experience and work cross-functionally with Marketing, Sales, Procurement, Ecommerce and other internal strategic partners in providing frictionless interactions while delivering value to customers.


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